# LongCat Privacy Policy

# About Us

LongCat at Beijing Kuxun Interactive Technology Co., Ltd. (together with our affiliates, “we,”“our”, or “us”) respect your privacy and are firmly committed to protecting the information we obtain from or about you. This Privacy Policy explains how we collect, use, disclose, and process your personal data when you use our website and other places where LongCat acts as a data controller—for example, when you interact with LongCat or other products as a consumer for personal use ("Services").

Our contact details are:

Contact details for your Data Protection Officer: privacy@meituan.com

# What does this privacy policy cover?

This privacy policy:

  1. sets out the types of personal data that we collect about you;

  2. explains how and why we collect and use your personal data, and the lawful bases for such processing;

  3. explains how long we keep your personal data for; and

  4. explains your rights in relation to your personal data.

# What information do we hold?

We will collect, process and store personal information about you which will include:

• your telephone number and account passwords when you use our services and register an account;

• Inputs content when you interact with our Services in a variety of formats, including but not limited to chat, files, etc;

• Feedback on your use of our Services;

• your usage information;

• communication information when you communicate with us for customer service;

• log and troubleshooting information;

• your device information;

• cookies and similar technologies;

• Other Information You Provide.

Most of the information described above comes directly from you but we do obtain some from third parties, for example, your Meituan account avatar when you register using your Meituan account.

When you visit our website/app, we collect some basic usage information such as which pages you accessed on the website or app, and when. We use this information to analyse the use of our website to help guide improvements.

# How and why do we use your personal data and what lawful bases will be rely on?

Purposes and legal bases of processing

We process personal data about you with your prior consent and/or as required to provide the products you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and customers, or for other legitimate interests of LongCat or third parties as described in this section and the reasons for processing personal data throughout this privacy statement . The basis on which we process personal data may vary depending on how we process the data and in which products and services we process the data. When we process personal data based on our legitimate interests or those of a third party, we will consider and balance those interests against your rights and freedoms, and will only process your personal data where your interests are not overridden by our legitimate interests in processing the data.

Detailed information on the purposes for which the data is processed:

  1. Create and administer your LongCat account.

  2. Provide, analyze and maintain our. We use data to operate our products and provide you with rich interactive experiences. For example, if you interact with our Services, we will collect the input content (including text, files, audio, video, etc.), as well as the behavioral information during your usage, to respond your prompts to LongCat.

  3. Communicate with you. We use data to send you information about our services and activities, such as information about changes or improvements to the Services. You can sign up for email subscriptions and choose whether to receive communications from E-mail, text message, physical mail, and phone.

  4. Customer Support . We use data to troubleshoot and diagnose product issues, repair customers' devices, and provide other customer care and support services. When you contact our Customer Service, we may record the communication between you and our Customer Service, as well as use your account information to verify your identity.

  5. Product Improvement. We use data to continuously improve our products, including adding new features or functionality.

  6. Product Development . We use data to develop new products. For example, we use data, which is typically de-identified, to better understand our customers' needs and to train and optimize AI models, which may influence the development of new products.

  7. Security . We use data to protect the security of our products and our customers. For example, we will prevent fraud, illegal activity, or abuse of our services and ensure the security of our systems and services.

  8. Legality. Comply with our statutory functions or statutory obligations.

  9. Process personal data when using cookies or similar technologies for the following purpose.

# Who do we share your information with?

Your personal data may be shared with:

• we may disclose your account information described above between and among its affiliates and related entities for the purpose of providing unified management services.

• we may disclose the categories of personal data described above with service providers and business partners for a variety of business purposes, including ensuring your safety, statistical analysis and providing you with the services.

• if we are involved in a merger, corporate transaction, bankruptcy, or other situation involving the transfer of business assets, we will disclose your personal data as part of these corporate transactions.

• We may also disclose your personal information if we are required to do so by law or requested to do so by a law enforcement agency.

# Transfers of personal data?

The personal data you provide to us will be stored in Hong Kong.

If we transfer personal data outside of Hong Kong, we will strictly comply with relevant Hong Kong laws and regulatory policies, and follow applicable national regulations or obtain your consent.

# How long will we keep your information?

We only keep your information for as long as is reasonably necessary for the purposes set out in this privacy policy and to fulfil our legal obligations. Specifically,we may retain information when necessary to comply with contractual and legal obligations, when we have a legitimate business interest to do so (such as improving and developing our product or services, and enhancing its safety, security and stability), and for the exercise or defence of legal claims.

We will securely erase or anonymise your information once we no longer need it.

A copy of our records retention policy is available on request via our privacy email atprivacy@meituan.com.

# Your rights

You have the following rights regarding your information:

Right Description
Right to be informed You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we are providing you with the information in this privacy policy.
Right of access You have the right to obtain access to your information (if we are processing it), and other certain other information (similar to that provided in this privacy policy).
Right to rectification You are entitled to have your information corrected if it is inaccurate or incomplete.
Right to erasure This is also known as the right to be forgotten and, in simple terms, enables you to request the deletion or removal of your information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
Right to restrict processing You have the right to block or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further.
Right to data portability You have the right to obtain and reuse your personal data in a structured, commonly used and machine readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.
Right to withdraw consent If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful).
Right to object In addition to the above rights, you also have the right to object to certain types of processing, in certain circumstances. In particular, the right to object to the processing of your personal data based on our legitimate interests grounds.

# Contacting us and making a complaint

If you have any questions about this Privacy Policy, or have any questions, complaints or requests regarding your personal data, you can contact us as described below, We will respond to your request within 15 days after identity verification:

• contacting Customer Service at 10107888;

• contact our Personal Information Protection Officer via email at privacy@meituan.com ;

• send a letter to the following address: Privacy Protection Center, Tower C, Henderson Center, No. 4 Wangjing East Road, Chaoyang District, Beijing, Postal Code: 100102.

# Changes to this Privacy Policy

From time to time we may make changes to this privacy policy to ensure that it is accurate and up to date and to reflect any changes in the law. This policy was last updated on 09/2025.

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